Help Center

How can we help you?

Find answers to common questions about billing, technical issues, and our services.

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Getting Started

Creating an account is simple. Click the "Get Started" button in the top right corner. You can sign up using your corporate email address or link your Google/Microsoft workspace account for Single Sign-On (SSO).

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Yes, we offer a 14-day comprehensive free trial for our Professional and Enterprise tiers. No credit card is required to start the trial. You will have full access to our core features, including the analytics dashboard and API integration.

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For standard cloud migrations, the initial setup takes approximately 24-48 hours. However, full enterprise integration depends on the complexity of your legacy systems. Our team provides a detailed roadmap during the consultation phase.

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Billing & Plans

We accept all major credit cards (Visa, Mastercard, Amex) for monthly subscriptions. For annual Enterprise contracts, we support bank transfers (ACH/Wire) and corporate invoicing.

Absolutely. You can upgrade or downgrade your plan at any time from the 'Billing' section of your dashboard. Prorated charges or credits will be applied to your next billing cycle.

Technical Support

Yes, we have comprehensive API documentation available for developers. It includes Swagger definitions, code samples in Python/C#/Node.js, and detailed endpoint references.

We offer a 99.99% uptime SLA (Service Level Agreement) for our Enterprise clients. You can view our real-time system status at status.yolosoft.com.

Security & Privacy

Data is stored in regionally redundant data centers. You can choose your data residency (US, EU, or APAC) during the account setup to comply with local regulations like GDPR or CCPA.

Yes, all data is encrypted at rest using AES-256 and in transit using TLS 1.3. We also offer Bring Your Own Key (BYOK) for enterprise customers requiring full control over their encryption keys.

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